Remote Support

remote-support

What is Remote Support? Remote Computer Support or Remote Desktop App are a kind of online support that work under remote connection. Remote Support refers to the ability to access another computer and work on it to give support remotely. Basic terms of remote support are remote desktops that work under local network and also be able to use another computer in another location via the internet.

Remote support can provide a set of applications on the server that the users in an organization or company can use without having to install on each computer. In this way the support team will be able to reduce the work load for installing programs to all employees’ desktops, especially in big companies with branches. Everybody can use programs from a shared server and our support team can fix problems that may occur on the server.

Remote Computer Access: Remote desktop can work in the foreground process, just like you are watching somebody else using your computer, and background process that you can make change or control some functions without disturbing the user.

Best Remote Desktop: We’re Humans can provide your business with full services to help you monitor, operate and organize your work easier with easy remote desktop or screen share. It helps a lot to reduce time consumption and budget for IT support as well as getting more advanced on remote desktop management.

Never promise and not do it! We’re Humans guarantee remote support service and very happy that many customers are having great experience with us. Our specialists are ready.

Example Remote Support Components

rds

We will get to know Microsoft Remote Desktop Service as a good example to show basic layouts of Remote management.

Remote Desktop Web Access: 
This feature assists us to access an application or service on the website. RDWeb allows the user to use website to connect to Remote Application, VDI or session based desktop.
Remote Desktop Gateway:
The RD Gateway is normally used to pass rdp traffic through an HTTPS tunnel. Install this if you would like to use Remote Application through the internet.
Remote Desktop Connection Broker:
RDCB manage routes and rights to use each program for every user on the server. It is the role that works at the center to coordinate every role to work well together.
Remote Desktop Licensing:
This role checks Licensing of each user whether they have rights to use each program. RD Licensing helps to ease the management of your licenses.
Remote Desktop Virtualization Host:
This role checks Licensing of each user whether they have rights to use each program. RD Licensing helps to ease the management of your licenses.
Remote Desktop Session Host:
RD Session Host works as backend server. With this function you can choose to publish your application or publish your VDI.
Server Manager:
Server Manager is a new feature from Microsoft that is included in Window Server 2008. We can use Server Manager to install, configure, and manage remote access server roles and features.
SQL Database:
Server Manager is a new feature from Microsoft that is included in Window Server 2008. We can use Server Manager to install, configure, and manage remote access server roles and features.

Remote Support Features

The following are some features of Remote Desktop Service on offer for your business.

Alerting & Viewing

We set up the system to watch out the problems for you in background. It will give us alerts earlier so that we can fix the problem before it becomes trouble.

Automated Monitoring

We know what’s going on right now! We’re Humans is strives to stay ahead of every possible issue. We fix it before and monitor for you in real time.

Automated Maintenance

Automated error and failure handling. Automatic OS detection and other problems we fix remotely. Flexible and secured solution for your organization.

Web Protection

We help to control, monitor and deploy websites for you to keep your business safe and protected with the best full security we provide.

Managed Antivirus

Virus protection for your company. We protect your devices from malware and viruses with zero effect on your work.

Managed Online Backup

Hybrid cloud backup and recovery we manage for your file, application, or system level. We protect both physical and virtual devices from possible disasters.

Mobile Device Management

We help you to work quicker, more efficiently and flexibly both inside and outside of your workplace. Enable cost control and protect against device loss.

App Control

We create, update, and remove users as well as manage multiple cloud accounts. Cloud management can be complicated but we will take the headache out for you.

Windows System Tray

We provide a set menu that allows you to send us prompt reports for any system problem so that we can quickly review the issue and fix it for you quickly.

Remote Support Benefits

We listen, report and support your business to reach the best capacity. Asset and inventory tracking, secured client management, and Service Desk for daily support.

Monitor Online 24 Hrs

We’re Humans watch out on your system 24 hours.
Critical issues? We have alerts set so that we can manage your remote pc in time.
Urgent cases? We know first and work on it remotely.

Low Cost Voting 74%
Low Cost Voting 74%
Low Cost Voting 74%

Built For All Business Models

Universal support for all kinds of businesses. Whether a freelance worker, or a company with multiple branches we will create a solution that will suit your needs and budget.

Low Cost Voting 74%

Reduce Expenses

Reduce cost from transportation, program installation and staff employment since you only need our team to operate the system and fix the problem for you.

Agility & Instant Elasticity Voting 91%

Our Remote Support by Customers

We’re Humans tries to offer the best remote desktop programs and specialist team that work as remote assistance for your company. We want to hear from you on how we can improve.

Quote Remote Support Service

Let us know more about your company by filling in the form below and we will work together to design remote support tools and applications that best fit with your organization.